Customs duties, import taxes, and handling fees are the buyer's responsibility. These charges are not included in the item price or shipping cost and vary by country. We are required by law to declare the full value of all packages. We recommend checking your country's import regulations before ordering. Packages refused or unclaimed due to customs are non-refundable.

Please follow the instructions provided by your local customs office. You may be required to pay import duties before your package is released. Pony TCG Japan cannot intervene in customs processes or be held responsible for delays caused by customs inspections. If your package is ultimately returned to us due to non-collection, we are unable to offer a refund on the original order.

Each listing clearly states the card's condition. We use the following grades: Mint (M) — pack fresh, no visible wear; Near Mint (NM) — minimal handling, no noticeable defects; Lightly Played (LP) — slight edge or surface wear. Please review all product photos carefully before purchasing, as they are part of the item description.

Yes. All cards are sourced directly from Japan through official retail channels, hobby shops, and licensed distributors. We have been selling Japanese TCG cards internationally since 2022 with over 1,500 orders fulfilled. If you have concerns about a specific listing, please contact us before purchasing.

If your item arrives damaged or significantly not as described, please contact us within 7 days of delivery with clear photos of the item and packaging. We will review each case individually and work to find a fair resolution. Items returned without prior approval will not be accepted. Customs-related refusals and delays are not covered under our return policy.

We accept Visa, Mastercard, American Express, JCB, PayPal, Apple Pay, Google Pay, Shop Pay, and Bancontact. All transactions are processed securely. Your payment information is never stored on our servers.